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JB Hi-Fi Insurance Replacements is Australia and New Zealand’s #1 Consumer Electronics and Software provider to Insurance companies servicing claimants from all over the country. In addition to our centralised office of highly trained Insurance Advisors, our nationwide coverage and support base of over 180 stores has allowed us to provide the highest quality service to Insurers all over Australia.
Originally, the main focus of this Division was to help Insurers replace music and software products but the model has proved to be so successful that JB Hi-Fi Insurance Replacements has also grown to become the largest and most comprehensive national supplier of consumer electronic products, covering virtually every household insurance provider in the country.
Our understanding of claimant and Insurer’s needs, our genuine personal service and professional approach led us to be nominated and be awarded the ANZIIF ‘Service Provider to the Insurance Industry’ Award in 2012. This highly prestigious award is held in high regard by JB HI-FI and demands the quality and service that it has come to be known for.
We understand the desire for speed, and the need to get it right.
Our partners each have different requirements, and we accommodate all requests to get the job done efficiently and accurately. We are conscious that the time a claim is open is one of the most significant factors in the overall cost of any claim, and we have worked hard to provide a same day quote turnaround, often providing the information within hours of receiving the request.
We operate from a centralised call centre with a global inventory system for all of our stores. In urgent situations, we can provide a twenty minute turnaround from order to collection.
We’re there to help.
We also identified the challenges insurance companies face in educating their staff on the intricacies of brands, models and specifications in the dynamic world of consumer electronics. We responded to this with a ‘Like for Like’ replacement guide for claims staff and assessors to help in dealing with claimants. This is the only recognised guide of it’s kind in the insurance home and contents replacement sector.
We provide intensive, customised reports to our partners, allowing complete vision of each and every claim, trends in the electronics marketplace and detailed information on category spending.
Music Instrument Replacements.
JB HiFi Insurance Division is now able to replace your Music Instruments. We’ve put an extensive catalogue together that will cover all Musical Instruments damaged or lost. Our replacement catalogue includes the insurance prices. Your team can choose the replacement from the catalogue and send a “do and charge” order or send a request to our email address if more information is needed.
CLICK HERE to download a copy of our Music Instrument Replacement Catalogue
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Delivery or Pickup?
Along with offering pickup across our 180+ stores, our warehouse can also ship goods anywhere across Australia and NZ. This system runs at the height of efficiency and ships out thousands of orders a day. We never charge a freight cost on shipping Software and Consumer Electronics, ensuring the most economical and competitive bottom line.
We offer Australia and New Zealand’s best prices.
Being Australasia’s largest Consumer Electronics and Entertainment Software retailer, we get the best deals and in turn provide the best prices. Due to our extensive reporting we are always informed - when we identify competition in the marketplace, we can respond to it, immediately.
Insurance Companies benefit from our competitive discount offering and claimants looking to upgrade their goods to higher models can do so through our office. We appreciate that old DVD player may not serve your needs anymore, and can offer the best price on a Bluray player, or even Bluray Home Theatre System if desired. Our insurance discount is passed on to the customer on all of these requests.
And we make it personal.
We have more than 20 fully trained and professional people in our Customer Service team. Our team know the traumas involved with a recent loss, and provide an atmosphere for all claimant’s that is both patient and understanding. We can provide contact via phone, sms, fax or email and never hesitate to take the extra steps to ensure claimant satisfaction.
For more information on our award winning service please contact us at:
Australia
P: 1300 309 456
E: insurance@jbhifi.com.au
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